The Relationship between the Quality of Vaccination Services for COVID-19 with Community Satisfaction in the Work Area Baron Public Health Center, Nganjuk Regency

Abstract

Puskesmas play an important role as implementers of COVID-19 vaccination and are required to provide quality services in order to generate community satisfaction. The purpose of this research is to find out the relationship between the quality of COVID-19 vaccination services and community satisfaction in the working area of the Baron Health Center, Nganjuk Regency. This type of research is correlational analytic with cross sectional approach . The population in this study was the entire community participating in the COVID-19 vaccination in the working area of the Baron Health Center, Nganjuk Regency, namely 300 people. Samples are taken by technique random sampling and obtained a large sample of 171 respondents. The data collection instrument was a questionnaire and data analysis used the Spearman Rank test with α = 0.05 . Out of a total of 171 respondents participating in the COVID-19 vaccination in the working area of the Baron Health Center, Nganjuk Regency, almost all assessed the quality of COVID-19 vaccination services in the good category, namely 145 respondents (84.8%). Out of a total of 171 respondents participating in the COVID-19 vaccination in the working area of the Baron Health Center, Nganjuk Regency, most respondents felt satisfaction in the moderate category, namely 92 respondents (53.8%). The Spearman Rank test produces a p-value = 0.000 <α (0.05) so that the research hypothesis is accepted. The correlation coefficient value r = 0.377 or equivalent to 37.7% indicates the strength of the relationship is in the low category. There is a relationship between the quality of COVID-19 vaccination services and community satisfaction in the working area of the Baron Health Center, Nganjuk Regency. Measuring patient satisfaction can help puskesmas to evaluate the health services that have been provided and improve the quality of COVID-19 vaccination services.